Privacy Policy

A&E Window Cleaning ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

Information We Collect

We collect information you provide directly to us, including your name, phone number, email address, and service location when you submit a quote request form.

How We Use Your Information

• To contact you about your quote request or scheduled service
• To send service confirmations and follow-up communications
• To improve our services and customer experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as scheduling and communication tools) solely to facilitate your service.

SMS and Text Messaging

If you provide your phone number and opt in to receive text messages from A&E Window Cleaning, we may send you messages related to your quote request, appointment scheduling and reminders, and occasional promotional or seasonal offers. Message frequency varies. Message and data rates may apply.

Your phone number and SMS consent are collected only through our website chat, with your explicit, affirmative opt-in. We do not sell, rent, or share your phone number or SMS opt-in status with outside companies for their own marketing purposes. Your consent is not shared across unrelated services.

You may opt out of text messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance, or contact us directly using the information below. We retain phone number and consent records for as long as necessary to comply with applicable law and carrier requirements.

Providing SMS consent is never a condition of receiving a quote or service from A&E Window Cleaning.

Cookies and Tracking

Our website uses cookies and similar tracking technologies, including Google Analytics and the Meta Pixel, to understand how visitors use our site and to measure the effectiveness of our advertising. These tools may collect information such as your IP address, browser type, and pages visited. You can control cookie preferences through your browser settings.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.